Our Encrypt.me review begins by observing that it is the reincarnation of Cloak VPN which was founded in 2011. In April 2016, Cloak joined the StackPath team as a SaaS (Security as a Service) offering in their mission to provide better online security from the ground up. As part of this, Encrypt.me has two main goals. The first is to engineer elegant, easy-to-use software that ensures your protection when accessing untrusted Wi-Fi networks. The second is to build trust in their service by providing transparency in their policies and realistic discussions of online security, privacy, and anonymity. If Internet security and trust are what you are looking for in a VPN, Encrypt.me could be the one for you.
Pricing and Special Offers
Encrypt.me VPN is marketed using two different strategies: passes and subscriptions. Passes are temporary one-time, single account terms of their VPN service. Subscriptions are variable term auto-renewing accounts for one or more people.
Pricing for VPN Passes
Pass terms include one week, one month, and one year. If you are on a short business trip or vacation, they offer a week pass for $3.99. Those who may be traveling longer can get a month of Encrypt.me VPN for $9.99. Finally they offer a year pass of their security service for just $99.99. This means that you can save over 16% by purchasing their yearly pass.
Passes provide users a few benefits. The first is the ability to get short term encryption protection whenever you want it. The second is you can control your total service time because you can purchase more than one pass at a time. For example, if you need three weeks of service, you can purchase three week passes. The last benefit of passes is the not having to worry about being recharged when your current paid time expires. They can be purchased both online and through in-app purchases.
Subscription Plans and Pricing
Encrypt.me offers subscription plans for single users, families, and teams. These plans are only available through online purchase. All subscriptions provide unlimited bandwidth of their VPN service. They also provide unlimited device usage for each member on the account. This means all account members can use the Encrypt.me security service on their Macs, PCs, and mobile (iOS and Android) devices. Therefore, they will always be protected when connected to the Internet.
Single User Account Pricing
This is a plan that provides an account for a single user. That user is allowed to use unlimited data and devices to connect to the Encrypt.me VPN network. This plan is marketed using two terms: monthly and yearly. This plan is priced the same as the month and yearly passes. You can get a monthly subscription for $9.99 and a yearly one for $99.99. Similar to passes, you can save over 16% by purchasing their yearly plan. The only difference between it and its pass counterpart is that it includes automatic recurring billing.
Family Account Pricing
Once thing that separates the Encrypt.me service is that it includes a family billing plan. This plan protects up to five family members on public or Wi-Fi networks. All family members will have unlimited data and device protection. This plan is also sold using two terms: monthly and yearly. You can get a month of their family service for $12.99 and year for $149.99. This equates to less than $30 per family member for a year of their VPN service.
Team Account Pricing
The team pricing allows groups of users from 2 to 250. It is only a monthly term plan and bills for at least 2 members. The pricing levels included in the plan are as follows:
- 2-24 team members $7.99/member
- 25-99 team members $6.99/member
- 100-249 team members $5.99/member
- 250+ email to find pricing
The benefit of the team plan is that it lets you manage multiple accounts from a central location with a single billing point. This can be useful for small and large groups. It can also scale to accommodate any size business.
Paying for Your Encrypt.me Subscription
Encrypt.me only accepts payments by credit card. The cards they accept are Visa, MasterCard, American Express, Discover, Diners, and JCB. They do not accept pre-paid cards or cash-equivalent cards of any kind. They also currently do no accept payments using PayPal.
Encrypt.me Free Trial
Encrypt.me offers all new users a free 14-day trial. You can install it on all of the your devices with unlimited data usage. This will allow you all the time that you need to test out their VPN service and support for yourself.
All that is necessary to start your free trial is an email address. When you start your free trial, it will open a window to create an account. Enter your email and password for the account. The friendly support staff at Encrypt.me will then send you a link to verify your account.
Money Back Guarantee
In addition to their generous free trial, Encrypt.me also offers a money back guarantee. This guarantee will refund your most recently paid month if you are not happy with their service for any reason. To get this refund, you must have purchased their VPN service directly from their website. To collect your refund, simply email them.
In-app purchasers must request a refund through their respective download store. They are the only ones who can provide your refund. Contact the support staff at Encrypt.me and they will try to help you with this process.
VPN Network and Server Locations
The Encrypt.me VPN network has servers in Africa, Asia, Europe, North America, Oceania, and South America. It has expanded quickly to many locations and is still growing. Currently their transport feature (we will discuss this later in our review) will let you connect to over 22 countries.
It has multiple locations in more popular destinations. These server locations include the following:
- South Africa
- Hong Kong, Japan, Singapore
- Austria, Czech Republic, Denmark, France, Germany, the Netherlands, Norway, Poland, Spain, Sweden, Switzerland, Taiwan
- United Kingdom: London; Manchester
- North America
- Canada: Montreal; Toronto; Vancouver
- United States: Atlanta-Georgia; Boston- Massachusetts; Chicago-Illinois; Cleveland-Ohio; Dallas-Texas; Denver-Colorado; Houston-Texas; Las Vegas-Nevada; Los Angeles- California; Miami-Florida; Milwaukee-Wisconsin; Nashville-Tennessee; New York City-New York; Orlando-Florida; Phoenix-Arizona; San Francisco-California; San Jose-California; Seattle-Washington; St. Louis-Missouri; Washington-D.C
- Australia, New Zealand
- South America
- Brazil-Rio de Janeiro
The Encrypt.me network has taken advantage of the secure high speed StackPath network. This network infrastructure is wholly owned by StackPath so they have control of every aspect of it. This has allowed Encrypt.me to leverage their technology and establish a worldwide presence for their VPN service in a short time.
Their network has been designed from-the-ground-up to provide you online data security when using public and unknown Wi-Fi networks. Specifically, their service will guard you against malicious third parties. This includes network administrators, hackers, or ISPs (Internet Service Providers). The class of threats that this includes are eavesdropping, sidejacking, tracking, ad injection, and others.
Should You Trust Any Wi-Fi or Internet Service Provider?
We think that the answer to both of these questions should be a resounding, NO. Now let us look at why this is our answer to both of these questions.
The KRACK attack on Wi-Fi
Should you trust any Wi-Fi network? Our answer is NO because of a recent vulnerability discovered in the WAP2 protocol that protects most Wi-Fi networks. This vulnerability has been labeled “KRACK”: Key Reinstallation AttaCK. It has been reported on by arstechnica, EFF, security expert Bruce Schneier, and many others.
What makes this attack different than others is that it is an attack on the WAP2 architecture itself and therefore could affect millions of devices. This was summed up by Bruce Schneier, “This meets my definition of brilliant. The attack is blindingly obvious once it’s pointed out, but for over a decade no one noticed it.”
Companies are scrambling to patch this vulnerability. Many are wondering if it is time for WAP3, but it its still just a thought. Why worry about new Wi-Fi hacks? Use a VPN for all of your Wi-Fi network connections and you will be worry free.
Are Internet Service Providers Trustworthy?
With net neutrality rules about to be gutted, we think the past shows us what ISPs are capable of. According to the Electronic Frontier Foundation, here are five creepy things that they have done in the past and without regulation will probably do again or worse.
- Sell your data to marketers – An unknown number of ISPs still do.
- Hijack your searches – Charter, Cogent, Frontier, and others.
- Snoop on your traffic and insert ads – AT&T, Charter, CMA
- Pre-install software on your phone and record all URLs you visit – AT&T, Sprint, T-Mobile
- Inject undetectable, undeletable tracking cookies in your HTTP traffic – AT&T, Verizon
As you can see, some of the so-called respectable ISPs have been caught doing less than honorable things with regard to your online privacy. So, are ISPs trustworthy? This is why our answer to that question is NO. Use a VPN to guard all of your Internet traffic.
Encrypt.me and Your Anonymity
Encrypt.me has some thought provoking discussions on the future of Internet anonymity on their blog. The first of these is that there is no way to absolutely assure your online anonymity. As evidence of this Tor, which is widely believed the most anonymous online network available, has been unable to do so. This is because many factors can influence this.
The first of these is your actions while using a VPN service. Also, there are new ways of tracking that unmask online users through means other than their IP address. Finally, what kind of resources does someone trying to break your anonymity have? To sum up their outlook, by its very nature a VPN service can help you to be nominally more anonymous. However, nobody can guarantee your complete online anonymity.
Encrypt.me and Your Privacy
The first consideration for anyone looking for privacy when deciding on a VPN service should always be trust. This is because when it comes right down to it, your VPN service has access to your unencrypted data unless you always use HTTPS or Tor with it. To this end, Encrypt.me is one of the most transparent VPNs that we have reviewed regarding the information they log. They go to great lengths to not only tell you everything that they collect or log by why they do so.
Their Policy page is written in easy to understand English instead of “legalese”. They clearly outline their responsibilities to you and guidelines of some things you should not use their service for. They further state the consequences of violating these. Additionally, they state that if they discipline your Encrypt.me account, they will contact you and tell you exactly why they did so.
Now. let us look at some of this data. They collect your email address when you sign up for the free trial. Encrypt.me uses Stripe to save and secure your credit card information when you purchase their security service. Thus, they have no direct access to it.
Now, let us look at the personal session information that they collect and log for up to 16 days. Here is an excerpt from the Encrypt.me Policy.
“When you use Encrypt.me to secure your connection, we collect:
• The number of bytes sent and received
• The amount of time been connected
• The IP address connected from and the (virtual) IP we assign
• The source port of the outgoing connection with start and end times
We keep this information for at most sixteen (16) days, after which we permanently delete it.“
In addition to this, they also collect some aggregated data that they keep indefinitely. Here is an excerpt about this from their Policy.
Some related information is kept indefinitely in aggregated form:
• Each account has a record of lifetime bytes sent and received and time connected. This helps with support, fraud detection, and capacity planning.
• Each VPN endpoint maintains aggregate usage metrics for monitoring and analysis.
• We collect aggregate statistics for regional IP address blocks to track geographic trends and help optimize our infrastructure.
With regard to your privacy, they do log a large amount of data (both personal and aggregate). All of this information is taken on the initiation side of the of the connection. They have a blog explaining why they collect the data that they do. Basically, it allows them to protect the Encrypt.me network against abuse and provide a fault tolerant, high performance service for their users.
So, does Encrypt.me share any of this data with anyone else? Here are a couple of excerpts detailing their policy on this,
Our data sharing policy
• We will never share your personally identifiable information with any third party, for any reason, ever.
• We will never share your anonymous session data with any third party, for any reason, ever.
• The one important exception is if we need to respond to a legal request.
So, what exactly does Encrypt.me mean by a valid legal request? Taking a glance at a small excerpt of their Policy regarding this:
Our legal request policy
Encrypt.me is owned and operated by StackPath LLC, a legal entity which is headquartered in Dallas, TX, USA. We are subject to federal, state, and local laws and we will absolutely uphold them.
Should it ever become necessary to respond to a legal request, we will do so. We will always strive to both protect our users and uphold the law of the land.
This policy leaves no ambiguity in how Encrypt.me will handle valid legally binding requests. This request must come from a United States federal, state, or local authority. Also such request must be made within their strict data retention period. Else they will have no pertinent data to share as the data is permanently deleted.
This does not pertain to DMCA requests as they are handled under a separate DMCA policy page. This page is available for you to view.
Finally Encrypt.me believes that where you go on the Internet is your business alone. Thus their VPN network does not monitor anything regarding the sites that you visit. As a result of this and shared IP addressing, collected session data is not directly relatable to any individual site that you may have visited during your session.
Does Encrypt.me Protect Your Privacy?
After examining all of their Policy details, we believe that Encrypt.me is trustworthy and takes measures to ensure that your personal information is secured and kept private from third parties. The exception being that they will comply with legitimate legal requests from the proper authorities. Thus, their service is probably not ideal for P2P or Torrent users. As always we recommend that you examine their polices for yourself.
Encrypt.me and Your Online Security
The primary goal of the Encrypt.me service is to provide easy to use apps to secure their users data when accessing public or Wi-Fi networks. It will also protect you on hardwired and trusted sites, but you may have to manually secure them.
As part of this goal, the latest information shows that they have instituted the OpenVPN protocol with Blowfish-cbc-128/sha1 for backward compatibility for encryption on their Mac OS X and Android software . Additionally, their Windows and iOS apps use IKEv2 (aes-128-sha256-modp2048) and (aes-128-sha256) for ESP for securing your traffic. This should provide adequate security for all your online traffic, regardless to the device you are using to connect to the Internet.
The first line of support is their FAQ and informational database. If you can not find your answer here, then you will need to send an email to the Encrypt.me support staff with your issue. Response takes anywhere from a few minutes to a few hours in most cases depending on the nature of your question. Providing feedback can help you with more complex problems or queries. They also have a presence on Twitter and Facebook.
Encrypt.me VPN Hands-On Testing
Encrypt.me has custom apps for Windows, Mac OS X, iOS, Android, and Amazon Fire. The minimum and recommended specifications necessary for each operating system are as follows:
- Mac OS X – 10.10 and above, with Mac OS Sierra aka 10.12 being highly recommended
- iOS – 9 or later, with iOS 10 being highly recommended.
- Android – 4.4 or above, with Oreo being recommended
- Windows – 7 or later, with 10 being recommended)
- Amazon – Fire OS 5.0
No matter what device you use to connect to the Encrypt.me network, these custom apps will make it easier. Learning to use these apps on all of your devices is made easier by their shared similarity in appearance and usage. They can be downloaded from the Encrypt.me website.
Creating an Encrypt.me Account
Before you can use the Encrypt.me service, you have to create a user account for it. When you click on the button to start your free trial, it will open the account creation page. Only an email and password is necessary to create your free account. Enter your email address and a password. Then, verify your password and select “Start free trial”.
You will receive a validation link in your email that you entered for your account setup. Open this welcome email and click on the link to finish setting up your Encrypt.me account.
Downloading Encrypt.me VPN Apps
Once you are on the Encrypt.me website, select “Apps” on its main menu. This will display the links to download the respective software to your device. Select the “Download” button under your device OS to download the installation file for Windows and Mac OS X computers, tablets, and laptops.
Choosing “Download” for iOS, Android, and Amazon will send you to their respective stores (iTunes, Google Play, and Amazon). Once there you can select the “Install” button to begin the installation process to your device.
Installing Encrypt.me on Windows
After the installation file has been downloaded, run it as administrator to begin the installation process for your machine. You may see a screen to allow it permission to modify your PC. You can view its security certificate or just allow it to continue. Then you will see the license acceptance screen. Examine the license terms and then check the box to accept them. This will activate the “Install” button. Click it and the and the Encrypt.me Windows client will be added to your computer.
When the installation completes, it will add its icon to your desktop. Click this icon to open the app for the first time. This will open the welcome screen. If you do not yet have an Encrypt.me account, select “Start free trial”. This will open their website where you can then create your account. Only an email and password is necessary to create your free account as we showed previously in this Encrypt.me review.
Clicking on “Sign In” will open the account screen. Enter your account credentials and then select “Sign in” to open the app for the first time. There is a “Forgot password” link here if you can not remember it.
Opening Encrypt.me on Windows
When the client opens, it will automatically connect to your current network and then minimize to the system tray on your Windows task bar. When you click on the system tray, you will see the status icon.
For a secured connection, this is a wireless symbol in a blue circle. Hovering the mouse over it will display the status of the connection. Clicking on the status icon will open the dashboard for the Encrypt.me Windows client.
Before using the client, you need to set up your preferences for it. You can access these by clicking on the gear icon in the upper right corner of the dashboard. This will open the preferences menu window.
Setting Encrypt.me Preferences
The first item on this menu is the Account Preferences tab. If you know your current password, you can change it from here. It also displays information on your account plan so that you can see when your service ends.
If you click on the “Sign out” button, you will have to reenter your credentials the next time you connect to the service. To exit and save your credentials, minimize the app to the system tray. Then, right-click on its status icon.
The second item on this menu is the “Networks” tab. This tab has checkboxes that will let you set the following:
- Trust Ethernet and other non-Wi-Fi networks. Check this if you want to trust hard-wired networks.
- Trust cellular networks
- Automatically enable Encrypt.me on untrusted networks. This should always be checked so that your online traffic is always secured on unknown networks.
If you want to ensure that you are always protected when you open the Encrypt.me app, uncheck the trusted network preferences and clear your trusted network list. The app will then always connect when you open it.
You can also create a list of networks that you trust. If you click on the “+”, this will open a text box where you can type the network name. The network that you are currently connected to will auto-populate if it is untrusted. Click “Add” to add your trusted Wi-Fi network to the list. Selecting a network in the list and clicking “-” will remove it.
The third item on this menu is the “Transporter” tab. You can see your current Encrypt.me connection status from here. You can also change your virtual location by selecting a city or country that you want to create a secure connection to. Next, click on the “Save changes…” button.
The transporter will disconnect from your current server and automatically reconnect to the new location that you chose. It will assign you a new virtual IP from that location during this process.
The last item on this menu is the “Updates” tab. This tab will allow you to set up a time to automatically check for updates. Choosing daily will always ensure that you have the latest version of the software. You can choose to check for them: daily, weekly, monthly, or never. You can set this to never and just use the “Check for …” button whenever you want to have the latest update.
Using Encrypt.me for Windows
The easiest way to use the Encrypt.me windows client once you have set your preferences is to click on its status icon in the system tray. This frees up your desktop and requires just a couple of clicks to connect or disconnect. The client only has three different status icons with their associated dashboards. These are color coded so that you can tell your connection status at a glance:
- Red dashboard – connected to an untrusted, unsecured network
- Green dashboard – connected to a trusted, unsecure network
- Blue dashboard – connected to a trusted or untrusted network secured by the Encrypt.me network
The images below show the status icon, hover message, and dashboard for the different connection states.
To connect to the a server on the Encrypt.me network, Click on “Secure my connection”. Any unsecured network must be manually connected to. The client will automatically connect to untrusted Wi-Fi networks with the default preferences but you will have to connect to trusted ones manually.
To close the software just right click on one of the status icons in the system tray and select “Exit”. You can also open the settings menu and create a support ticket from here.
You can see from our look at the Encrypt.me Windows client that it is easy to download and install. It only has a few basic preferences that the user can change. The technical details are automatically handled by the software. With just a few clicks you can connect to any location on the Encrypt.me VPN network. Disconnecting from the network requires just a single click. The Windows client is still in “Beta” and we did experience a few hiccups along the way.
Installing Encrypt.me on Android
To begin the installation of Encrypt.me to your Android phone, surf to their website. If you have not yet created an account for their site, then click on the “Try free for 14 days” button and create one. You can see what is required in our “Creating an Encrypt.me Account” section of this review.
If you already have an Encrypt.me account, tap on the Android icon and it will transfer you to its Google Play store. Tap “Install” once there to add the app to you Android phone. After the installation completes, tap “Open” to open it for the first time.
When the app opens for the first time you will have to enter your log in credentials from when you created your Encrypt.me account. So, enter your username and password and tap the button to continue the setup on your device. Afterwards you will make some selections for its initial operation.
The first of these is to enable auto-secure for untrusted Wi-Fi sites. Next you can decide if you want to trust the site that you are currently using. This will add it to the trusted networks list. Next, disable “Power Saving” mode through your device settings if it is enabled on your phone. If you choose not to do this, you should be aware that it can interfere with the Encrypt.me auto-secure feature.
Next, you will have to decide if you want to send anonymous diagnostic data to Encrypt.me to help them improve their Android app. Finally, you need to allow them to establish the VPN service on your device. So, tap “OK”, else you can not use their VPN network. Once you have entered your preferences, you will see one of the three colored screens below.
The blue screen indicates that you chose to auto-secure untrusted Wi-Fi networks and did not trust your current network. Notice, the app secured and encrypted your connection without any action on your part.
The green dashboard shows that you chose to trust the current network in your initial setup. Trusted networks must be manually secured by tapping on the “Off” toggle. When you do so the dashboard will turn blue and show an “Encrypted” toggle.
You should never see the red dashboard because it means that your Internet connection is using an untrusted Wi-Fi and has not been secured. Red means that your traffic is in danger from unscrupulous individuals, ISPs, and governments. You should immediately secure your network by tapping on the toggle switch. Furthermore you should change your settings to auto-encrypt untrusted Wi-Fi networks. We will show you how to do this later in our Encrypt.me review.
Choosing Your Encrypt.me App Preferences
The Encrypt.me app preferences are divided into two categories: networks and account. The network settings will let you choose how the app responds to different types of networks or specific apps. The account preferences includes account information and some other settings.
Setting Up Network Preferences
Setting up your network preferences for the Encrypt.me Android app is easy. Tap on the lock icon (second) at the bottom of the app dashboard. This will open the network settings screen. The first two settings are simple toggles that will allow you to enable auto-connect for untrusted Wi-Fi networks if you have not already done so. Always enable this for your protection. Also unless you have a good reason to trust cellular networks, you should not enable this setting unless you want to be a victim of ad injection or other tampering by your provider.
The third setting, “Split tunneling” will allow you to choose apps that you do not want to go through the Encrypt.me VPN network. Simply tap on this setting and a list of apps installed on your device will be displayed. Choose those that you want to bypass the VPN tunnel, then tap to return to the networks screen. Your chosen apps will then be sent unencrypted through your regular ISP.
The last setting allows you to create a list of trusted Wi-Fi networks. Tapping the “+” will allow you to add trusted networks by name. Your current Wi-Fi network will auto-populate here if it is an untrusted Wi-Fi. Else, you can type in the name of the network that you want to trust and tap “Add”. To remove a network from the list, tap on it and tap “Untrust”. We recommend that you treat all Wi-Fi networks as untrusted given the recently discovered WAP2 security vulnerability that we described earlier in our review.
Account Information and Other Settings
There are additional settings besides the network setting that we just examined. Tapping on the gear icon (third) on the bottom of the Encrypt.me dashboard will open the “Account” screen which contains them. This screen will let you access more settings for your account and the app. It displays your account information at the top. Tapping on “Email” or “Password” will allow you to change them from within the app. You will need to know your current password to make these changes. Tap on the “check” in the upper-right corner to save your change to them. Use the back arrow to return to the previous screen. You can also set to receive newsletters from Encrypt.me.
Tapping on “More settings” will allow you to change the app language and whether to send anonymous diagnostics to Encrypt.me support. “Contact support” will open a request ticket screen that will let you describe any problems and send them to their support team. You can also rate them on the Google Play store if you wish. The last setting will let you log out of the app. Be aware that if you log out of the app, you will have to reenter your credentials the next time you open it.
Using the Android App
Be default, the Encrypt.me service will connect you to the fastest server from your current location. However, you can choose to connect to any location in their network. If you set it to auto-connect to untrusted (unknown) Wi-Fi networks, it always makes sure that your Internet traffic is protected when you access one of these networks. It uses the fastest server setting or the last connected location for this. Removing all trust preferences and trusted networks will ensure that you are always protected when online.
Choosing Your VPN Location
If there is no location name on the dashboard, you are connected to the fastest one from your location. The location icon (first) at the bottom of the app dashboard opens a list of countries and city locations that you can chose from. Notice that fastest available is selected.
To change your location, simply tap on another location like “London, United Kingdom”. This places a green check beside that location and then automatically connects you to an Encrypt.me server there. It assigns you a new virtual IP address from the new location as part of this process.
If you are connected to a server in another country, it first disconnects you from it and then connects you to a server in your new country. Else if you are not connected, it simply secures you to your chosen location. When you close the app, it remembers the last place that you were connected to. When you reopen it, it reconnects you there if auto-connect is enabled.
The Encrypt.me Android app is easy to download and use. App preferences are simple to change and easy to understand. By enabling the auto-connect on untrusted Wi-Fi networks, it will always keep protected when you encounter new ones. Not trusting any networks or cellular providers will ensure that it always auto-connects you when you are online. Selecting a location to connect takes just a couple of taps and it automatically connects you to a sever there. Connecting and disconnecting from the encrypt.me network takes just a single tap of the toggle.
Encrypt.me VPN Speed Test
We ran our speed test for the Encrypt.me VPN service using the transporter with varying destination servers. Overall, we were pleased with their results. The speed of their network was more than adequate. As expected, their was some loss in our original speed due to data encryption but it was minimal. We feel that the extra security on public and WiFi networks is worth this small loss in speed.
As the image above shows, the encrypted connection lowered our base ISP download speed from 25.22 Mb/s to 23.51 Mb/s. This is a drop of about 7% to a server in Torrance, CA. This is an acceptable loss for the peace of mind that the Encrypt.me service offers you at your local Wi-Fi coffee shop or cafe. Furthermore, this compares well with other leading providers.
Encrypt.me has been in the privacy business since 2011. They started as the Cloak VPN service which acquired by StackPath in 2016. In 2017 they were rebranded as Encrypt.me and began expanding into a global VPN network. The company is located in Dallas, Texas.
Their network has expanded greatly since their rebranding. They fully own their network architecture and therefore can control all aspects of it. This has allowed them to quickly expand their VPN network. It now includes servers in 22 different countries. They have multiple locations in popular countries like Canada, the United Kingdom, and the United States. They have servers placed at strategic locations across the world.
Their service does log some personal session information for their users and keeps it for up to 16 days. However, Encrypt.me believes that the sites that you visit is your business and no one else. Therefore, they do not store anything about your browsing habits. They have two goals for their VPN service: to build trust through transparency and to engineer easy to use software that will allow you to secure your online traffic at public and Wi-Fi hotspots regardless of the OS you are using.
They offer everyone a free 14-day trial of their VPN network. Encrypt.me offers both temporary passes and subscription plans for the service. Furthermore, they have subscriptions for individuals, families, and teams. Family plans are not that common in the Internet security space and provide a good way to secure everyone in your family for a fair price.
Support for Encrypt.me is primarily by email. You can send these request through their website or from within one of their apps. You can also include files to help with the issue if you have them. They also have a moderate sized FAQ and informational database that can help you with some issues. Finally, you can engage them on Facebook or Twitter.
What we liked most about the service:
- They have clients for Windows (beta) and Mac OS X.
- Encrypt.me has apps for iOS, Android and Amazon Fire.
- You can connect on an unlimited number of devices on an account
- All new users get a 14-day free trial.
- They offer users a refund of the last month billed.
Ideas to improve the service:
- Add more ways to purchase the service.
- Lower price of individual plans.
- Add more support options like online chat.
Encrypt.me has expanded their network to include six continents. They have servers in Africa, Asia, Europe, North America, Oceania, and South America. Their VPN service has good performance. They offer a money back guarantee for the last month paid for their service. Encrypt.me offers new users a 14-day free trial to test the service and see it it suits your needs. Give their service a try and see what you think. If you like it and want to subscribe, you can get a year of unlimited VPN for $99.99. Even better if you want to protect your whole family, you can get a year of Encrypt.me VPN from just $30 per family member.